1. Overview

At Boult Audio Limited, we want you to be completely satisfied with your purchase. This Returns & Refund Policy explains your rights and the procedure for returning products purchased from our website. This policy is in addition to and does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Your Right to Cancel — 14-Day Cooling-Off Period

As a consumer purchasing online, you have the right to cancel your order within 14 calendar days from the day after you receive your goods, without providing any reason.

How to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement, such as:

• Completing the Returns & Cancellation Form on our website; or
• Emailing us at care@goboult.co.uk with the subject line 'Order Cancellation – [Your Order Number]'.

We will acknowledge your cancellation request promptly in writing.

3. Conditions for Return

To be eligible for a return under the 14-day cooling-off period or under our extended 30-day goodwill policy, the following conditions must be met:

• The product must be returned within 14 days of you notifying us of your cancellation;
• The product must be unused and in its original, undamaged packaging;
• All accessories, manuals, cables, and components originally supplied must be included;
• A proof of purchase (order confirmation email or receipt) must be provided.

4. Extended 30-Day Returns (Goodwill Policy)

In addition to your statutory rights, Boult Audio Limited offers an extended 30-day goodwill returns period for change of mind. Products must be unused, in original packaging, and accompanied by proof of purchase. This extended policy is entirely at our discretion and does not affect your statutory rights.

5. Faulty, Damaged, or Incorrectly Supplied Products

If your product arrives damaged, is faulty upon receipt, or is not as described, you are entitled under the Consumer Rights Act 2015 to:

• A full refund (within 30 days of delivery);
• A repair or replacement (after 30 days, where a refund may not apply); or
• A price reduction in some circumstances.

Please contact us at care@goboult.co.uk within a reasonable time of discovering the fault, providing your order number and a description (including photos where possible) of the issue.

6. Return Shipping

If you are returning a product because it is faulty, damaged in transit, or incorrectly supplied, we will cover the cost of return postage. We will provide a pre-paid returns label upon request.

For change-of-mind returns (including cancellations under the cooling-off period), the cost of return postage is your responsibility unless otherwise agreed. We recommend using a tracked service, as we cannot accept liability for items lost in transit.

7. Refunds

Once we receive and inspect the returned product, we will notify you of our decision. If approved:

• Refunds will be made to your original payment method;
• Statutory cancellation refunds will be processed within 14 days of receiving the returned goods (or proof of return, whichever is earlier);
• Refunds for faulty goods will be processed within 14 days of confirming the fault;
• Original delivery costs will be refunded where you have exercised your right to cancel (standard delivery cost only — express or premium delivery upgrades are non-refundable).

We may make a deduction from the refund for any diminishment in the value of the goods caused by handling beyond what is necessary to inspect the product.

8. Non-Returnable Items

The following items cannot be returned unless faulty:

• Products that have been personalised, customised, or made to your specification;
• Digital downloads or software that has been activated or downloaded;
• Sealed audio products where the hygiene seal has been broken (e.g., in-ear earbuds).

9. Contact for Returns

To initiate a return or refund, or for any queries regarding this policy, please contact: