GoBoult

1. Information We Collect

We collect only the information necessary to provide and improve the GoBoult app experience.

1.1 Account Information

When you create or log into your GoBoult account, we may collect:

• Mobile phone number
• Email address (if used for login)
• OTP verification details for authentication

This information is used only for account creation, login authentication, account recovery, and securing your account.

1.2 Device Connection Information

When you connect a GoBoult TWS or supported device through the app, we may collect:

• Connected GoBoult device model
• Device identifier or firmware version
• App version
• Bluetooth connection status
• Device pairing information

This information helps us enable device pairing and management, provide firmware updates, improve compatibility and performance, and troubleshoot connection issues.

1.3 Device & Technical Information

To ensure proper functioning of the app, we may collect limited technical information such as:

• Mobile device model
• Operating system version
• App crash logs
• Basic diagnostic information
• IP address for network communication

This information is used only for app stability, security, and performance improvements.

2. Permissions Used by the App

The GoBoult app may request the following permissions depending on your device and operating system:

2.1 Bluetooth Permission

Required to discover, pair, and communicate with GoBoult TWS and supported devices.

2.2 Nearby Devices / Location Permission

Certain Android versions require location or nearby device permissions for Bluetooth scanning and device discovery. We do not use your location to track your movement or store precise location history.

2.3 Internet / Network Access

Required for account login and authentication, firmware updates, device synchronization, and loading product and support content.

2.4 Storage Permission (Optional)

May be used for caching app data, downloading firmware files, and saving temporary app content. The app does not access personal files unless required for a specific feature initiated by you.

2.5 Notification Permission (Optional)

Used to send important app-related notifications such as firmware update availability, device connection status, and important service announcements.

3. How We Use Your Information

We use collected information only for legitimate business and operational purposes, including:

• Providing account login and authentication
• Connecting and managing GoBoult devices
• Delivering firmware and software updates
• Improving app functionality and device compatibility
• Diagnosing technical issues and preventing misuse
• Responding to customer support requests
• Ensuring platform security and reliability

We do not use your personal data for unrelated advertising purposes.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share limited information only in the following situations:

4.1 Service Providers

We may work with trusted service providers who help us operate the app, such as cloud hosting providers, authentication service providers, and analytics or crash reporting services. Where these providers process personal data on our behalf, they do so as Data Processors under written Data Processing Agreements in accordance with UK GDPR. They are contractually prohibited from using your data for any purpose other than providing the agreed service to us.

4.2 Legal Requirements

We may disclose information if required by applicable law, regulation, legal process, or government request.

5. Data Storage and Security

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, misuse, alteration, or loss. Security measures may include encrypted communication (HTTPS/SSL), access controls, secure cloud infrastructure, and restricted internal access to user data. While we strive to protect your information, no digital platform can guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to maintain your account, provide app functionality, comply with legal obligations, and resolve disputes or enforce agreements. Account data is retained for the duration of your active account and for up to 6 years following account closure, in accordance with UK statutory limitation periods. Crash logs and diagnostic data are retained for no longer than 12 months. If you delete your account, we will delete or anonymise associated personal data within 30 days, except where retention is required by applicable law.

7. Your Rights

If you are in the United Kingdom, you have the following rights under UK GDPR:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account and data
• Withdraw consent where applicable
• Request information about how your data is used
• Restrict how we process your data in certain circumstances
• Receive your personal data in a portable, machine-readable format (data portability)
• Object to processing based on our legitimate interests

To exercise any of these rights, please contact us at care@goboult.co.uk. We will respond within one calendar month as required by UK GDPR. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113 if you believe we have not handled your personal data in accordance with UK law.

8. Third-Party Services

The GoBoult app may use third-party services for analytics, authentication, notifications, crash reporting, or cloud functionality. Where third-party providers act as independent Data Controllers (for example, analytics platforms with their own data policies), we will identify the relevant categories of such providers and link to their privacy policies where applicable. Where they act as our Data Processors, they are bound by Data Processing Agreements under UK GDPR Article 28. We ensure reasonable measures are taken to work only with trusted providers.

9. Children’s Privacy

The GoBoult app is not intended for children under the age of 18 (or 13 where parental consent has been obtained). We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without appropriate consent, we will take steps to delete such information.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, new app features or services, or improvements to privacy practices. For material changes (such as new categories of data collected, new purposes, or changes to your rights), we will provide at least 30 days’ prior notice via the app or by email before the change takes effect. Non-material updates (such as clarifications or corrections) will be posted within the app with the revised effective date. Continued use of the app following the effective date of a material change constitutes acceptance, provided notice was given.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact:

12. Governing Law, Jurisdiction and Supervisory Authority

For users in the United Kingdom, this Privacy Policy is governed by the laws of England and Wales. The relevant supervisory authority for data protection matters is the Information Commissioner’s Office (ICO). You have the right to make a complaint to the ICO if you believe your personal data has not been handled lawfully.

13. Summary of Our Privacy Approach